Processing Time

In-stock units are packed and dispatched the same or next working day. Custom braided colours and lengths are made to order and need longer — we confirm the timeline with you before production starts.

Delivery Options

• Greater Accra — dispatch rider to your home or office, within 24 hours.
• Other regions — Kumasi, Takoradi, Sunyani, Tamale and Cape Coast via VIP, STC or OA parcel services, 24–48 hours.
• Worldwide express — DHL Express or FedEx International, 3–7 business days.
• Salon pickup — free at Haatso or Madina during opening hours (closed Mondays).

Delivery Estimates

Delivery time is counted from dispatch, not from when the order is placed. We send you the rider’s number or the courier tracking number as soon as the parcel leaves us.

Our Commitment

Every unit is inspected before it is packed. Braided wigs are checked for knot bleaching, lace tone and cap finish; raw weave-on bundles are checked for weft stitching, drawn ends and shedding.

Hygiene Comes First

Hair worn against the scalp cannot be resold, so we do not offer refunds. Where we have made a mistake, we exchange.

When We Exchange

• Tell us within 48 hours of delivery or collection.
• The unit must be unworn, unwashed, lace uncut, and in its original packaging.
• Exchanges are for an item of equal or greater value; you pay any difference.
• Return transport is on us when the error was ours, and on you if you changed your mind about a colour or length.
• Every returned unit is inspected before the exchange is approved.

Custom Orders

Custom braided colours and lengths are final sale once production begins, because the unit is plaited to your specification and cannot be sold to anyone else. We confirm the shade and length with you in writing before we start.

Storage

Keep braided wigs on a mannequin head or folded into a satin bag. Cotton draws moisture out of the fibre and roughens the braid; satin does not.

Cleaning The Lace

Lift adhesive and product buildup with alcohol-free micellar water or a mild shampoo, working gently along the hairline. Alcohol dries HD lace out and makes it tear.

Raw Weave Care

• Wash weekly with a sulfate-free shampoo, then deep condition.
• Always use a heat protectant before straightening or curling.
• Air-dry where you can — raw hair reverts to its own pattern as it dries.

Sleeping

Take the unit off at night, or secure it and wrap in satin. Sleeping in unsecured lace creates friction at the hairline, and friction is what causes shedding.

What We Collect

To fulfil an order we collect your name, phone number, delivery address, and the details needed to take payment. That is all we ask for, and we use it only to process the order and to reach you about it.

How We Handle It

Your details are handled in line with Ghana’s Data Protection Act, 2012 (Act 843). We do not sell customer data, and we do not pass it to anyone beyond the courier carrying your parcel.

Your Rights

You may ask us at any time to show you what we hold, correct it, or delete it, and you can opt out of promotional messages without affecting an order in progress. Call either salon and we will action it.

Product Descriptions

We photograph units under salon lighting and describe them as accurately as we can. Screens render colour differently, so a shade may read slightly warmer or cooler than it does on your device. If exact colour matters, come and see the unit in person before ordering.

Payment

Online orders are paid at checkout; in-store purchases are paid on collection. Prices are shown in Ghana Cedis. An order is confirmed once payment clears.